Legal
Refund Policy
Please read our refund policy carefully before subscribing. This policy outlines the terms under which refunds may or may not be issued.
Effective Date: January 1, 2026
1. General Refund Policy
All subscription fees paid to GoldSilverTipss are non-refundable once a billing cycle has commenced. By subscribing to any of our membership packages — Bullion Intraday Trading Calls, HNI Gold Premium Calls, HNI Silver Premium Calls, or All MCX Premium Calls — you acknowledge and agree to this no-refund policy. Please review the features and pricing of each package carefully before making a purchase.
2. No Refund on Commenced Subscriptions
Once access to a membership package has been granted and trade calls or market alerts have been delivered, no refund will be issued for that billing period — whether monthly, quarterly, half-yearly, or annual. This applies regardless of the number of trade calls received or the trading outcomes experienced during the subscription period.
3. Exceptions & Eligibility
Refund requests may be considered only in the following exceptional circumstances: (a) duplicate payment made for the same subscription within the same billing cycle, (b) technical failure on our end that prevented delivery of any service for the entire subscription period, or (c) payment processed after a cancellation request was confirmed by our team. All exception requests must be submitted within 7 days of the payment date.
4. How to Request a Refund
To raise a refund request under an eligible exception, please contact us via WhatsApp at +91 9520955880 with your payment receipt, registered phone number, and a brief description of the issue. Our team will review your request within 5–7 business days and respond accordingly. Approved refunds will be processed to the original payment method within 7–10 business days.
5. Subscription Cancellation
You may cancel your subscription at any time by contacting us via WhatsApp. Cancellation will take effect at the end of the current billing cycle. No partial refunds will be issued for unused days within a billing period. After cancellation, you will retain access to the service until the end of the paid period.
6. Chargebacks & Disputes
Initiating a chargeback or payment dispute without first contacting us to resolve the issue is a violation of these terms. If a chargeback is filed, we reserve the right to immediately suspend or terminate your membership and take appropriate action to recover the disputed amount. We strongly encourage you to contact us directly — we are committed to resolving genuine concerns fairly and promptly.
7. Market Risk Disclaimer
Refunds are not applicable on the basis of trading losses, market performance, or dissatisfaction with trade call outcomes. Commodity and bullion trading involves inherent market risk, and past performance is not indicative of future results. Our service provides analysis and trade call recommendations — actual profit or loss depends on individual execution, capital deployed, and market conditions beyond our control.
8. Changes to This Policy
GoldSilverTipss reserves the right to modify this Refund Policy at any time. Updated versions will be posted on this page with a revised effective date. Continued use of the Service after changes are posted constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
9. Contact Us
For any refund-related queries, please reach out to us via WhatsApp at +91 9520955880 or through the contact section on our website. Our support team is available to assist you and aims to respond to all queries within 2 business days.
Have a refund query or need assistance? Contact us directly.
Contact via WhatsApp